Advising Outreach Specialist

Job Description

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents. 

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document, instead please email HR for help.

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer). 
  If transcripts are from an international institution, it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator.

If you need assistance, please contact us at [email protected]

A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.

In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

SUMMARY:

As a member of the Undergraduate Academic Advising office within the broader Student Success Center, the Advising Outreach Specialist is a part-time (20–29 hours per week) position that supports student retention initiatives through proactive, targeted outreach that addresses barriers before they lead to stop-out.

Based at the Commerce campus, but also having a presence at the Dallas site at regular times, this position will report directly to advising leadership and will interface directly with students via in-person and virtual meetings, as well as through email, phone call, and text messaging.

By dedicating time to direct evening and off-hour communication—when many students are most available—the Advising Outreach Specialist strengthens connections with students and ensures timely access to support resources. Through relationship-based interventions and strategic outreach efforts, this position plays a key role in enhancing student persistence and fostering a more student-ready campus.

This is a grant-funded position. The anticipated duration of funding is a minimum of two and a half (2.5) years, aligned with the grant timeline. Continued employment is contingent upon renewed grant funding or restricted funds.

DUTIES & RESPONSIBILITIES:

1. Targeted Retention Outreach – 40%

• Conduct proactive outreach to students identified as at risk of stop-out.
• Prioritize outreach to students experiencing academic difficulty, disengagement, or enrollment barriers.
• Utilize phone calls, text messaging, email, and virtual platforms, including evening and off-hour communication.
• Identify persistence barriers and connect students with appropriate campus resources.
• Document all outreach efforts and student interactions in EAB Navigate.

2. Academic Recovery Support (Probation & Suspension Students) – 30%

• Assist students on academic probation or suspension in initiating structured academic recovery plans.
• Clarify reinstatement requirements, academic expectations, and next steps.
• Collaborate with the Leadership Team to develop individualized strategies to strengthen academic performance.
• Monitor student progress and provide accountability-based follow-up communication.

3. Early Registration Outreach & Enrollment Momentum – 20%

• Conduct targeted outreach campaigns to encourage early course registration.
• Communicate the academic and financial benefits of timely enrollment.
• Support students in resolving registration holds or barriers.
• Track outreach results and contribute to improved registration timelines.

4. Collaboration, Reporting & Site Presence – 10%

• Maintain a visible and accessible presence at the Dallas site at strategic times of the semester.
• Collaborate with advising staff to identify outreach priorities and student trends.
• Provide updates on engagement metrics and outcomes.
• Participate in departmental meetings, trainings, and retention initiatives.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree or equivalent combination of education and experience.

• Experience / Knowledge / Skills: One year of related experience. Strong interpersonal and communication skills, particularly in one-on-one engagement.
• Ability to: Ability to conduct sensitive and supportive conversations with students facing academic challenges. Demonstrated ability to work independently and manage outreach efforts effectively.
• Licensing/Professional Certifications: None
• Physical Requirements: None
• Other Requirements: Comfort with evening and flexible scheduling to meet student availability, including transportation between Dallas and Commerce.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

• Experience in academic advising, student services, enrollment management, retention initiatives, or a related field preferred.
• Experience working with students on academic probation or suspension.
• Familiarity with student information systems and CRM platforms.
• Bilingual skills are a plus.

SUPERVISION OF OTHERS:

May supervise graduate assistants or student workers, as needed.

WORK SCHEDULE:

• Part-time, 20–29 hours per week.
• Includes evening and occasional off-hour availability to align with student schedules.
• Occasional on-site presence at the Dallas site is required.